Who’s Behind Monday’s 14-State 911 Outage?
Summary: Emergency 911 systems went down for more than an hour on Monday, Sept. 28, in cities across 14 states, and Intrado told Henderson County, NC officials that a problem internal to its service provider's network at 4:30pm MT affected 911 call delivery until service was restored at 5:47pm MT. Lumen, the provider in question, blamed the event on Intrado, and Microsoft said it saw no indication the outage resulted from its Azure disruption. The article notes Intrado and CenturyLink paid $575,000 in 2019 to settle an FCC investigation into a 65-minute 2018 outage, and were fined $17.4 million for a 2014 outage that disconnected 11 million people from 911 for eight hours.
Why it matters: Two vendors that handle 911 routing for a broad swath of the country pointed at each other while callers in 14 states could not reach emergency services, and the same pair has now been involved in at least three multi-state 911 failures since 2014.
Read the original at Krebs on Security ↗
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