Customer Care Giant TTEC Hit By Ransomware
Summary: TTEC, a customer care company with nearly 60,000 employees serving brands including Bank of America, Best Buy, Credit Karma, Dish Network, Kaiser Permanente, USAA and Verizon, suffered a ransomware attack that began with a system outage on Sunday, Sept. 12, 2021. An internal TTEC message warned employees not to click a file appearing in their Windows start menu called "!RA!G!N!A!R!", suggesting the Ragnar Locker group, and Service Desk data showed hundreds of Bank of America and Kaiser Permanente staff and more than 1,000 Verizon-assigned employees unable to work.
Bottom line: More than 1,000 TTEC employees could not do their normal customer support work for Verizon alone, and the company's connections to partner networks are what raised concern about the outage spreading beyond its own walls.
Read the original at Krebs on Security ↗
- Topics
- Endpoint & Network Security
- Related
- Adapting to AI penetration testing orchestrators: The Modern Security Model Cyber Risks · Nov 13, 2026Introducing Spend Management: Spending limits and alerts for Cloudflare Cyber Risks · Nov 13, 2026Choosing Que Paxa, an unusual consensus algorithm Cyber Risks · Nov 11, 2026