Microsoft Struggles to Restore Email and Other Services in a Global Outage
Summary: A global Microsoft 365 outage affecting Outlook, Teams, Exchange Online and Copilot dragged on for hours across Asia, the U.S. and Europe, with Microsoft saying it was taking 'a measured approach to identify and repair affected infrastructure.' Microsoft said it had no indication the outage was caused by malicious activity, and Australia's Home Affairs Minister Tony Burke said the company likened the disruption to the 2024 CrowdStrike incident, describing it as an update that had gone awry.
Why it matters: Microsoft said in January it had more than 450 million paid Microsoft 365 commercial subscriptions, and this outage reached British police online crime reporting, NHS email systems, Singapore government email, the Philippines' Supreme Court and airlines' customer support - while OpenAI and Anthropic reported problems connecting to Microsoft 365 tools.
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