Raising and managing tickets - Port Swigger
Summary: PortSwigger's documentation describes how Burp Suite DAST raises ServiceNow tickets from issues, linking each ticket to its issue and recording creation, linking and unlinking in the issue timeline. Burp Suite DAST sets impact and urgency from issue severity, warns when an action has already raised a ticket for the issue, and refreshes ticket status and priority on issue open for tickets last checked more than five minutes ago.
Key Takeaway: The warning that an action has already raised a ticket for an issue, and that creating another may duplicate it, counts tickets raised on the same connection and table, including automatic ones, but not tickets added with Link to existing ticket. When ServiceNow fails or responds too slowly, Burp Suite DAST skips ServiceNow for one minute and the page loads with the last known values.
Read the original at PortSwigger Research ↗
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