Close the Gap Between IT & Security with Our New App: Qualys VMDR for ITSM | Qualys
Summary: Qualys released Qualys VMDR for ITSM, a certified app on the ServiceNow NOW Platform that imports Qualys vulnerability findings (QIDs) into ServiceNow ITSM on-demand or on a schedule, creates and assigns tickets, and closes them automatically once Qualys VMDR confirms remediation. The app matches assets to configuration items using ServiceNow's Identification and Reconciliation engine (IRE), and both it and the Qualys Core app are included with a Qualys VMDR 2.0 subscription.
Why it matters: The source describes vulnerability teams still passing spreadsheets and PDF reports to IT, a manual process it says lets critical vulnerabilities fall through the cracks; the app's answer is routing tickets by attributes such as operating system and tracking them against custom SLAs built on Qualys risk scores and real-time threat indicators.
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- Topics
- Vulnerabilities & Patching
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