Dragos Customer Experience: What to Expect in Onboarding & Support
Summary: Dragos describes its customer onboarding and support model for its OT security platform, which combines a proof of concept, demo meetings, initial environment reports, and cybersecurity training with a dedicated technical account manager. The company says its platform draws on over a decade of OT-specific telemetry, adversary research, and incident response work, backed by an OT Cyber Threat Intelligence team and incident responders.
Why it matters: The pitch rests on a skill gap and resource constraints that Dragos says CISOs and operations teams face in OT security - the question is whether a vendor-led onboarding and a named account manager close that gap or simply add another tool to an already overlapping stack.
Read the original at Dragos Blog ↗
- Topics
- OT / ICS & Critical Infrastructure
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