Delivery Partner Support
Summary: Dragos published Delivery Partner support terms covering general requirements, Tier-1 and Tier-2 support, Dragos Platform deployments, and Delivery Partner SLAs. The document states that tickets logged with a Delivery Partner are assigned a severity, that partner personnel may raise or lower that rating, and that SLAs cover first response times set by severity.
What you should know: The terms let Delivery Partner personnel adjust a ticket's severity up or down, and the SLAs commit only to first response, not resolution - so the clock your team is measured against may be set by the partner handling the ticket.
Read the original at Dragos Blog ↗
- Topics
- OT / ICS & Critical Infrastructure
- Related
- Siemens RUGGEDCOM APE1808 Cyber Risks · Nov 12, 2026How to Assess OT Incident Response Preparedness Cyber Risks · Nov 10, 2026Three China-Nexus Espionage Campaigns Linked Through Sparrow Malware Ecosystem Cyber Risks · Nov 10, 2026