24/7 xOT Incident Response When Every Minute Counts
Summary: Dragos offers a Rapid Response Retainer giving 24/7 access to its xOT incident responders, with first contact within 1 hour for all retainer customers. Sites with the Dragos Platform deployed get guaranteed analysis within 4 hours, OT Watch analysis within 2 hours, and on-site arrival within 48 hours, while sites without the Platform receive best-effort response times.
What you should know: The gap between guaranteed and best-effort response hinges on whether the Platform is deployed, which Dragos describes as a flight recorder for the OT network - without that historical data, responders spend the opening hours of an incident learning your environment instead of containing the threat.
Read the original at Dragos Blog ↗
- Topics
- OT / ICS & Critical Infrastructure
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