MSSPs' Playbook for Success: Balancing Automation and Human Expertise | Grey Noise Blog
Summary: In a GreyNoise webinar, MSSP leaders Alan Jones and Corey Bussard described how overwhelming alert volume, much of it from inadequate or improperly adjusted threat intelligence feeds, drove them to adopt workflow automation and higher-fidelity threat intelligence. They said validating feeds against trusted providers let them quickly eliminate non-malicious alerts, cut false positives, and free analysts to focus on the most critical threats.
Key Takeaway: MSSPs carry this alert noise across a large number of clients, so a feed that adds false positives rather than context multiplies the analyst workload rather than reducing it.
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