From Help Desk to CISO: How Communication Shapes Security Success | Grey Noise Blog

Summary: A Storm⚡️Watch podcast poll of over 220 cybersecurity professionals found that respondents consider effective communication the most undervalued skill in the industry. The discussion drew on practitioners' experiences, including incident response staff learning that executives focus on lost deals and damaged relationships rather than IOCs, and help desk work as training in adapting messages to different audiences.
Key Takeaway: The source frames communication as the deciding factor in whether executives fund critical defenses, which means a security program's technical controls can stall on an inability to translate risk into business terms.

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Topics: Detection & Response
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