Implementing AI in the SOC: Lessons Learned from Redis

Summary: Redis's security leader describes a hybrid SOC combining external service providers with internal resources, with Prophet Security's AI agent currently proving itself alongside a traditional MDR provider. Average time to investigate dropped to roughly 10 minutes at most, against hours for a human analyst with a solid playbook, and low-severity alerts that previously never surfaced are now investigated with the same depth as critical ones.
Why it matters: The team runs the AI as an input to human decisions first and only lets it handle low-level alerts end-to-end once trust is built, which is the difference between hours and minutes of investigation time without handing a black box the final call.

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