Only 10% of SOCs Say They’re Getting Excellent Value From AI. Here’s What the Second Wave Has to Deliver

Summary: The SOC-CMM 2026 Maturity Report, drawing on survey data from roughly 200 SOCs collected between late January and mid-March 2026, found that only about 10% of respondents said AI delivered excellent value to their SOC, while about 19% reported good value and the remaining 71% landed at some value or none at all. Adoption grew across every category year over year - off-the-shelf LLMs 55%, AI co-pilots 145%, AI agents 118%, supervised machine learning 96%, and customized LLMs 64% - with about 65% of SOCs describing themselves as takers deploying off-the-shelf AI without customization.
Why it matters: The 71% of SOCs reporting only some or no value from AI are not short on budget or executive support - those challenge categories dropped year over year - they are short on the architectural connective tissue between threat intel, detection engineering, investigation, and remediation, and each new point tool adds another handoff.

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