Aghast at Avast’s iYogi Support
Summary: Avast warned users in March 2012 that callers posing as its customer service reps were requesting remote access to their systems, and KrebsOnSecurity traced the complaints to iYogi, the India-based firm handling Avast's support. In a test call, a technician installed a Bomgar remote-control client and an iYogi 'tune up' tool that scored a fresh Windows install at 73% with 17 registry errors, then pitched support packages starting at $169.99.
Why it matters: Avast suspended its iYogi relationship after the investigation, but the episode shows that a support vendor with remote-access tooling can turn a trusted brand into the delivery mechanism for a sales pitch indistinguishable from scareware.
Read the original at Krebs on Security ↗
- Topics
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