Avast Antivirus Drops iYogi Support
Summary: Avast suspended its two-year relationship with iYogi, the company it used for live customer support, one day after a KrebsOnSecurity investigation found iYogi representatives were pushing unnecessary premium support contracts onto Avast users. Avast CEO Vince Steckler said the company removed iYogi support from its website and would work to refund users who felt misled, while iYogi president Larry Gordon acknowledged a mistake and called it a "Tylenol moment" for the company.
Key Takeaway: Avast claims more than 150 million customers and added over 30 million new users last year, and iYogi had assisted 363,605 of them - so a support partner that tells users their machines have problems they do not have puts a large, referral-driven user base directly in the path of the pitch.
Read the original at Krebs on Security ↗
- Topics
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