Cyber Risks · Krebs on Security

‘Microsoft Partner’ Claims Fuel Support Scams

Summary: A U.S.-based tech support firm, SB3 Inc. of New Jersey, acknowledged that its website falsely displayed a Microsoft Certified Partner logo after Microsoft revoked its partner status a few months earlier over complaints that its technicians cold-called customers claiming Microsoft ties. In a video by journalist Carey Holzman, a caller identifying himself as 'Steve Wilson' from the 'Microsoft technical department' pointed to SB3's site as proof of a Microsoft partnership, then enabled Windows' SysKey utility to set a boot password on Holzman's test machine.

Key Takeaway: Microsoft confirmed SB3 is not currently a partner of any kind, and complaints about callers claiming to represent SB3 date back more than a year - a reminder that a logo on a vendor's homepage is not verification of anything.

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Data Breaches
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