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Cyber Risks · Krebs on Security

Dell to Customers: Report ‘Service Tag’ Scams

Summary: Dell is asking customers to report phone scams in which callers posing as Dell support technicians recite the customer's unique service tag, Express Service Code, and details of past legitimate service calls as proof they are with the company. Dell spokesman David Frink said the company has "no indication that customer information used in the scams reported recently were obtained through an external attack," and declined to answer whether an insider or channel partner had been ruled out.

Why it matters: The scammers hold correct service tags, contact information, and service records with specific call dates, which is enough for a convincing impersonation - and Dell's public position leaves the source of that data unresolved while it directs customers to a website warning and an intake form.

Read the original at Krebs on Security ↗

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